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About the Authors

Scott Thomas, PhD

Scott Thomas is a public health consultant who specializes in the implementation and sustainability of improved outcomes in health care and social service settings. He works with health care organizations, foundations, academic institutions, and government agencies. He was the lead consultant on a research study examining the factors related to the sustainability and spread of quality improvement initiatives in health care settings. As a Senior Project Manager at Kaiser Permanente Northern California, he was instrumental in building an award-winning tobacco dependence program that integrated cessation services into regular health care delivery at 32 facilities. He has worked and consulted on quality improvement projects in numerous settings, including community health clinics, hospitals, county health departments, home-care services, and state prisons. Dr. Thomas completed his graduate work in counseling psychology and qualitative research at the University of California at Berkeley, where he received his Doctorate in Education.

Deborah Zahn, MPH

Deborah Zahn has nearly 20 years’ experience in health policy and program development and implementation. Ms. Zahn currently is a principal in the New York City office of Health Management Associates (HMA), a national health policy and program consulting firm. Prior to joining HMA, Ms. Zahn worked at the New York State Health Foundation, directing its Diabetes Policy Center and the launch of a $35 million statewide Diabetes Campaign. Ms. Zahn also directed policy and government relations for the Primary Care Development Corporation where she worked to improve the quality of and access to primary care for underserved populations. Ms. Zahn directed three cornerstone initiatives for uninsured and underserved populations in Alameda County, CA: the Community Voices Initiative, the Communities In Charge Initiative, and the Frequent Users of Health Services Initiative. Prior to that, Ms. Zahn managed a system-wide self-care and prevention program for Northern California Kaiser Permanente. Ms. Zahn earned a Masters in Public Health degree from the University of California at Berkeley.